Check In/Check Out Policy: Check-in time is at 3 pm – An early check-in may be possible dependent upon occupancy and staffing levels. The front desk closes each day between 6 pm and 7 pm. and the front door is locked thereafter. Closing hours may vary during off-season or high-season. Arrivals after 6 pm will need to call the Inn at 360.221.5801 or 360.321.0299 for entry instructions and a passcode. Loft #2 – please return keys to Front Desk at Saratoga Inn on Cascade Avenue and 2nd Street.
Check-out time is no later than 12 noon – Late check-outs will be charged an additional fee of $25 minimum. Late check-outs exceeding 3 hours will be charged one additional night; the opportunity to service the room for an oncoming guest is lost. Lost or unreturned keys will be a charge of $50 fee per set.
Cancellation Policy: Our standard cancellation policy is 10 days prior to event date based on one night’s stay. Special events such as DjangoFest and Mystery Weekend are a 60-day cancellation period and deposits are due at time of booking reservation. “No Shows” or shortening of stays beyond the cancellation dates will be charged for each night reserved plus room taxes.
Breakfast and Teatime: Breakfast is served buffet-style each morning in the dining room between 8:30 am – 10:00 am. A 24-hour advance notification is required for any special requests or ‘dietary restrictions’. Complimentary wine and cheese appetizers are served in the dining room between 4:00 pm – 5:00 pm each afternoon. Outside visitors must have prior approval; additional charges apply. Loft #2 located in Langley Village may include breakfast and/or teatime for additional charges.
Age Requirement Policy: Saratoga Inn guests must be 21 years or older with a valid identification to reserve and check into a room. Parents are responsible for minors while on premises and children may not be left unattended at any time. The Inn has established itself as a quiet getaway for adults. Children must be at least 12 years and accompanied by an adult. If the entire Inn is rented and guaranteed by a single group, all ages are allowed.
Children Policy: The Inn has established itself as a quiet getaway for adults. Children must be at least 12 years old. When the entire Inn is rented and guaranteed by a single group, all ages are allowed.
Alcohol Policy: Afternoon wine is restricted to those 21 years or older with valid identification. Outside guests and visitors are not allowed to partake in breakfast or teatime, unless prior approval has been granted by owner/manager and fees have been paid.
Credit/Debit Card Policy: Debit and credit cards are swiped at check-in to authorize a hold for the amount of your stay plus incidentals. The funds will be held until check-out, or payment can be made to expedite the check-out process. Authorized debit card amounts may take up to 30 days after departure to be released by the bank or financial institution and Saratoga Inn is not be responsible for any resulting fees or charges.
Discount Policy: Discounts may be available during off-season, mid-October through end of May, or mid-week occupancies. Only one discount may be applied per booking.
Gift Certificate Policy: To purchase gift certificates, please contact the Inn directly 360.221.5801 or go online to our website at saratogainnwhidbeyisland.com.
Group reservations: The entire Inn is available to reserve for single groups for a 2-night minimum with one person responsible for the non-refundable deposit to block the entire Inn. Partial Inn groups may book online on a first-come, first-serve basis; please be sure to indicate your group affiliation. In this case, children under 12 years old are not permitted at the Inn, because other outside guests are there for a quiet getaway. Business groups, please call 360.321.0299 for details.
Housekeeping/Cleaning Room Policy: Daily housekeeping is scheduled until 2 pm each day. If your Privacy sign is out, our housekeepers will respect your privacy. If a room is unavailable for servicing, and you would like service, please contact the front desk prior to 2 pm, as our housekeepers leave for the day. A $300 cleaning fee will be charged if smoking, illegal drug use, unusual odors, stains or damage occurs within your guestroom. Out of courtesy to other guests staying at the Inn, please do not spray or use fragrances, colognes or scented candles on any bedding, furnishings or surfaces. Lighted candles or hazardous items are not permitted in any guestrooms.
Lost & Found Policy: Each year approximately 1,000 guests leave items behind. The process to return these articles averages 60-90 minutes including tracking, packaging, handling, travel time to the post office and the cost of postage. As a result, a $15 handling fee in addition to postage costs will be charged for each item returned. Please try not to leave anything behind, particularly phone chargers.
Minimum Night Stay Policy: A 2-night minimum is required on weekends throughout the year. The Carriage House is a 2-night minimum on both weekdays and weekends all year. There is a 3-night minimum during DjangoFest, which is held every year during the 3rd week in Sept, Wed thru Sun. There is a 2-night minimum for Mystery Weekend, which is held on the last weekend in February. Last-minute guests may book a single night for a 10% additional fee, if availability permits. No discounts for single-night bookings.
Occupancy Policy: All rooms have a maximum of two persons. Exceptions: Rooms 6, 14, 18 and the Carriage House. There is a fee of $25 per night for each additional person, all ages included. Outside visitors are not allowed on premises unless prior approval by management.
Pet Policy: The Inn is a pet-free facility with exceptions in the Carriage House for a trained dog under 40 lbs for an additional charge of $50 per stay. Prior approval must be granted by owner/manager. Please do not leave your dog unattended at any time during your stay for the safety of your dog, our guests and staff. If any unusual stains, odors or damage occurs, an additional $300 cleaning fee may be charged.
Right to Refuse Service Policy: Saratoga Inn reserves the right to refuse service to anyone who does not conform to the Inn’s policies. Out of respect for all guests, quiet hours are requested between 10 pm and 8 am. Civil conduct and respect for other guests is required of each guest.
The Inn will report suspected illegal activity to the appropriate authorities and reserves the right to refuse service to anyone suspected of involvement in such activity. The Inn reserves the right to enter any area of the Inn, including guestrooms, should there be a reason for suspicion of illegal activity, or if there is reason to believe that property, staff, or other guests are at risk.
Smoking Policy: The Inn is 100% smoke-free, illegal drug-free facility. A $300 per day additional cleaning fee will be charged to the guest’s account should any kind of smoking, illegal activity, unusual cleaning or odors occurring inside the Inn. Smoking is prohibited by law within 50 feet of the Inn.