Policies

effective October 2014

Alcohol Policy: Afternoon wine is restricted to those 21 years or older with valid identification. Outside guests and visitors are not allowed to partake in breakfast or teatime, unless prior approval has been granted by owner/manager and fees have been paid.

Age Requirement Policy: Guests of Saratoga Inn must be 21 years or older with a valid identification to reserve and check into a room. Parents are responsible for minors while on premises, and may not be left unattended. The Inn is adult-oriented, but accepts children 12 years and up. Exceptions may be considered during the off-season weekdays. Children under 12 years of age are permitted if the entire Inn is rented by a single group. All ages are considered a 3rd person with an additional fee of $25 per night.

Breakfast and Teatime: Breakfast is served buffet-style each morning in the dining room between 8:30 am – 10:00 am. Advance notification is required for any special requests or “dietary restrictions.” Wine and cheese appetizers are served in the dining room between 4:00 pm – 5:00 pm each afternoon. Outside visitors must have prior approval; additional charges apply.

Cancellation Policy: Our standard cancellation policy is 10 days prior to event date based on one night’s stay. Group cancellations are subject to a 90-cancellation based on one night’s stay depending on time of year. Special events such as DjangoFest and Mystery Weekend are a 60-day cancellation period.

Advanced reservations require a deposit of one night’s stay at time of booking for individuals, groups or special event individuals. Cancellations made after the cancellation date forfeit the deposit unless the Inn is able to re-rent and receive payment for each day of the cancelled reservation. “No Shows” or shortening of stays beyond the cancellation dates will be charged for each night reserved plus room taxes.

Group reservations including children under 12 years old: To reserve a block of rooms in advance, a contract and deposit is required. The Inn is not suitable for children under the age of 12 years old. If children under 12 years old are included in a group, the entire Inn must be rented, no exceptions. When children are included, the Inn loses the opportunity to rent rooms to outside guests who are seeking a quiet, romantic retreat.

Please Note: Weekends, holidays, special events and summer are the most popular times at the Inn; consequently, the Inn loses all opportunities to rent rooms being held in advance by groups.

Check In/Check Out Policy: Check-in time is at 3 pm –An early check-in may be possible dependent upon occupancy and staffing levels. The front desk closes between 6 pm and 7 pm, and the front door is locked thereafter. Arrivals after 6 pm will need to call the Inn at 360.221.5801 or 360.321.0299 for entry instructions and a passcode.

Check-out time is no later than 12 noon – Late check-outs will be charged an additional fee of $25 minimum. Late check-outs exceeding 3 hours will be charged one additional night; the opportunity to service the room for an oncoming guest is lost. Lost or unreturned keys will be a charge of $35 fee per set.

Credit/Debit Card Policy: Debit and credit cards are swiped at check-in to authorize a hold for the amount of your stay plus incidentals. The funds will be held until check-out, or payment can be made to expedite the check-out process. Authorized debit card amounts may take up to 30 days after departure to be released by the bank or financial institution and Saratoga Inn is not be responsible for any resulting fees or charges.

Discount policy: Discounts may be available during off-season or mid-week occupancies. Only one discount may be applied per booking.

Gift Certificate Policy: To purchase gift certificates, please contact the Inn directly 360.221.5801 or go online to our website at saratogainnwhidbeyisland.com

Housekeeping/Cleaning Room Policy: Daily housekeeping is scheduled until 2 pm each day. If your privacy sign is out, our housekeepers will respect your privacy. If a room is unavailable for servicing, and you would like service, please contact the front desk prior to 2 pm, as our housekeepers leave for the day. A $300 cleaning fee may be charged if smoking, illegal drug use, unusual odors, stains or damage occurs within your guestroom. Out of courtesy for other guests staying at the Inn, please do not spray or use fragrances or colognes on bedding, furnishings or any surfaces. Lighted candles or hazardous items are not permitted in any guestrooms.

Lost & Found Policy: Housekeepers deliver forgotten items to the front desk immediately. Items are labeled and a call to the guest is made as soon as possible. Forgotten items can be returned by mail, however, for the cost of postage plus a handling fee (packaging and trip post office) will be charged to your credit card on file. Approximately 300 items are left behind each year.

Minimum Night Stay Policy: A 2-night minimum is required on weekends throughout the year. The Carriage House is a 2-night minimum on both weekdays and weekends all year. There is a 3-night minimum during DjangoFest, which is held every year during the 3rd week in Sept, Wed thru Sun. There is a 2-night minimum for Mystery Weekend, which is held on the last weekend in February. Last-minute guests may book a single night for a 10% additional fee, if availability permits. No discounts for single-night bookings.

Occupancy Policy: All rooms have a maximum of two persons. Exceptions: Rooms 6, 14, 18 and the Carriage House. There is a fee of $25 per night for each additional person, all ages included. Outside visitors are not allowed on premises unless prior approval by management.

Pet Policy: The Inn is a pet-free facility with exceptions in the Carriage House. A maximum limit of one small, non-shedding dog up to 25 lbs may be allowed for an additional $50 per stay. Prior approval must be granted by owner/manager. Dogs must be well-trained and cannot be left unattended at any time during stay for the safety of the animal, our guests and staff. If any unusual stains, odors or damage occurs, an additional $300 cleaning fee may be charged.

Privacy Policy: Saratoga Inn collects emails to respond to your reservation requests. We may use these emails to correspond with you, give updates, or offer specials to our “Repeat Guests.” We do not sell or share information we have gathered about our guests with any other company or person for any purpose.

Right to Refuse Service Policy: Saratoga Inn reserves the right to refuse service to anyone who does not conform to the Inn’s policies. Out of respect for all guests, quiet hours are requested between 10 pm and 8 am. Civil conduct and respect for other guests is required of each guest.

The Inn will report suspected illegal activity to the appropriate authorities and reserves the right to refuse service to anyone suspected of involvement in such activity. The Inn reserves the right to enter any area of the Inn, including guestrooms, should there be a reason for suspicion of illegal activity, or if there is reason to believe that property, staff, or other guests are at risk.

Smoking Policy: The Inn is 100% smoke-free, illegal drug-free facility. A $300 per day additional cleaning fee will be charged to the guest’s account should any kind of smoking, illegal activity, unusual cleaning or odors occurring inside the Inn. Smoking is prohibited by law within 50 feet of the Inn.