Policies

effective July 21, 2014

Alcohol Policy: Afternoon wine is restricted to those 21 years or older with valid identification. Outside guests and visitors are not allowed to partake in breakfast or teatime, unless prior approval has been granted by owner/manager and fees  have been paid.

Age Requirement Policy: Guests must be 21 years or older with a valid identification to reserve and check into a room.

Cancellation Policy: Our standard cancellation policy is 10 days prior to event date based on one night’s stay.

Cancellation Policy for Groups and Special Events: All group cancellations are subject to a 60- or 90-cancellation based on one night’s stay. To reserve 5 rooms or more: Less than 1 year prior to event date – 60-day cancellation; More than 1 year prior to event date – 90-day cancellation

For advanced reservations, a deposit of one night’s stay is required at time of booking for individuals, groups or special event individuals, subject to the above cancellation policy. Any cancellations made after the cancellation date will be subject to one night’s stay. Groups and special event individuals requesting discounted rates for advance bookings are required to pay a non-refundable one night’s stay at the time of booking.

If the Inn is able to re-rent and receive payment for the date(s) of a cancelled reservation, the fee will be waived. “No Shows” or shortening of stays beyond the cancellation dates will be charged for each night reserved plus room taxes.

Please Note: Since we are a small Inn, there is limited potential to re-sell rooms that are last-minute cancellations. Weekends and summer are our most popular season.

Check In/Check Out Policy: Check in time is at 3 pm. – Early check ins are available depending on occupancy and staffing levels. The front desk closes between 6 pm and 7 pm. Arrivals after 6 pm, please call the Inn at 360.221.5801 for instructions. Advance notification is required for any special requests such as “dietary restrictions.”

Check out time is no later than 12 noon – Unauthorized late check outs will be charged an additional fee of $25 up to $100 depending on tardiness. Lost or unreturned keys will be a charge of $35 fee per set.

Children policy: Saratoga Inn is an adult-oriented hotel. An appropriate minimum age for a child is 12 years old. We have had many wonderful children stay with us over the years; however, a few exceptional circumstances have required us to raise the age limit. Exceptions will be considered during weekdays. Children are considered as a 3rd person with a $25 fee per night. Children may not be left unattended.

Credit/Debit Card Policy: Debit and credit cards will be swiped at check-in to authorize a hold for the amount of your stay plus incidentals. The funds will be held until check out, or sooner, to accommodate an express check out. Authorized debit card amounts may take up to 30 days after departure to be released by your bank or financial institution and Saratoga Inn is not be responsible for any resulting fees or charges.

Discount policy: Only one discount may be applied per booking.

Gift Certificate Policy: To purchase gift certificates, please contact the Inn directly 360.221.5801 or go online to our website at saratogainnwhidbeyisland.com

Housekeeping/Cleaning Room Policy: Daily housekeeping is included in your room rate. If your privacy sign is out, our housekeepers will respect your privacy. If a room is unavailable for servicing, and you would like service, please hang your sign out and contact the front desk prior to 2 pm, as our housekeepers leave for the day. If any unusual stains, odors or damage occurs, a $250 cleaning fee may be charged. Out of courtesy to other guests staying at the Inn, please do not spray or use fragrances or colognes on any furnishings. To prevent fire hazards, no lighted candles or hazardous items are permitted in any guestrooms or any part of the Inn.

Lost & Found Policy: Housekeepers deliver forgotten items to the front desk immediately. The Front Desk agent labels the item and calls guests as soon as possible. We will gladly mail it back to you for the cost of postage plus a handling fee of $7.00. With more than 5,000 guests per year, approximately 10% leave items behind.

Minimum Night Stay Policy: A 2-night minimum is required on weekends throughout the year. The Carriage House is a 2-night minimum on both weekdays and weekends all year. There is a 3-night minimum during DjangoFest, which is held every year during the 3rd week in Sept, Wed thru Sun. Last-minute guests may book a single night for a 10% additional fee, if availability permits. No discounts for single-night bookings.

Occupancy Policy: All rooms have a maximum of two persons. Exceptions: Rooms 6, 14, 18 and the Carriage House. There is a fee of $25 per night for each additional person, including children. No non-paying guests are allowed unless prior permission granted.

Pet Policy: The Inn is a pet-free facility with exceptions in the Carriage House. A maximum limit of one small, non-shedding dog up to 25 lbs may be allowed for an additional $50 per stay. Prior approval must be granted by owner/manager. Dogs must be well-trained and cannot be left unattended at any time during stay for the safety of the animal, our guests and staff. If any unusual stains, odors or damage occurs, an additional $250 cleaning fee may be charged.

Privacy Policy: Saratoga Inn collects emails to respond to your reservation requests. We may use these emails to correspond with you, give updates, or offer specials to our “Repeat Guests.” We do not sell or share information we have gathered about our guests with any other company or person for any purpose.

Right to Refuse Service Policy: Saratoga Inn reserves the right to refuse service to anyone who does not conform to the Inn’s policies. Out of respect for all guests, quiet hours are requested between 10 pm and 8 am.

The Inn will report any suspected illegal activity to the appropriate authorities and reserves the right to refuse service to anyone suspected of involvement in such activity. The Inn reserves the right to enter any area of the Inn, including guestrooms, should there be a reason for suspicion of illegal activity, or if there is reason to believe that our property, staff, or guests are at risk.

All guests are expected to exhibit appropriate civil conduct while on or inside the property. Public intoxication, drug abuse or inappropriate sexual misconduct will not be tolerated. Disrupting other guests’ experience with any kind inappropriate behavior including harassment, offensive or insulting language will result in dismissal from the property in addition to paying for any charges the Inn may incur as a result of disruption.

Smoking Policy: The Inn is 100% smoke free. A $250 per day cleaning fee will be charged to the guest’s account should any kind of smoking occur inside Inn. Smoking is prohibited by law within 50 feet of the Inn.